Question 1

Do I need a doctor's referral to see a physiotherapist?

Accepted Answer

No. In Ontario you can book directly with a Registered Physiotherapist without a doctor's referral. Some insurance plans require a referral before they'll reimburse physiotherapy, so check your plan or call us at (905) 661-6620 and we'll help you find out.

Question 2

Does Medhealth Physiotherapy offer direct billing?

Accepted Answer

Yes. We direct bill many insurance providers, so you don't pay up front and submit the claim yourself. Coverage depends on your plan - call (905) 661-6620 before your visit and we'll help you confirm what's covered.

Question 3

Does OHIP cover physiotherapy at your clinic?

Accepted Answer

No. OHIP does not cover physiotherapy at private clinics like ours. Most patients use their extended health insurance, and we direct bill many providers. Call us at (905) 661-6620 to check your coverage before booking.

Question 4

What should I wear and bring to my appointment?

Accepted Answer

Wear comfortable clothing that lets you move easily, such as shorts or a sleeveless top. Bring your insurance details if you'd like direct billing, a list of your medications, and any imaging or surgical reports you have.

Question 5

What happens at my first physiotherapy appointment?

Accepted Answer

Your first visit is a one-on-one assessment with a Registered Physiotherapist. We review your history and symptoms, assess how you move, explain what we find, and build a personalized plan with you. Treatment often begins in the same visit.

Question 6

How many sessions will I need?

Accepted Answer

It depends on your assessment and goals, and there's no fixed number of visits. Your physiotherapist reviews your progress with you at each visit and adjusts your plan as you improve, so the number of sessions is based on your needs.

Question 7

Is physiotherapy after a car accident covered?

Accepted Answer

In Ontario, physiotherapy after a motor vehicle accident is usually claimed through your auto insurance accident benefits rather than your extended health plan. Call (905) 661-6620 before your visit and we'll explain the next steps and help you understand your coverage.

Question 8

What are Shockwave and Laser Therapy?

Accepted Answer

Shockwave and Laser Therapy are non-invasive modalities your physiotherapist may include in your plan. Shockwave uses acoustic waves for persistent tendon and soft-tissue concerns; Laser uses focused light to support healing. We assess whether either is right for you.

Question 9

Do you offer massage in Hamilton, or just physiotherapy?

Accepted Answer

We focus on physiotherapy - hands-on manual therapy, exercise rehabilitation, and modalities like Shockwave and Laser. Registered Massage Therapy is a separate profession in Ontario, and many of our patients combine massage in Hamilton with physiotherapy for soft-tissue support between sessions. Call (905) 661-6620 if you'd like guidance on which is right for you.

Question 10

Is there parking, and how do I get there?

Accepted Answer

Yes - there's free parking in the plaza at 547 Upper James St, and a bus stop nearby on Upper James Street. We're on Hamilton Mountain, easy to reach from surrounding neighbourhoods. Book online or call (905) 661-6620 for directions.

Question 11

When should I see a doctor or go to emergency first?

Accepted Answer

See a doctor right away for sudden severe pain, numbness with loss of bladder or bowel control, a suspected fracture, a head injury, or symptoms that are rapidly getting worse. Once serious causes are ruled out, we can assess you and build a plan.

Question 12

What are your hours, and how do I book?

Accepted Answer

We're open Mon & Wed 10–6:30, Tue & Thu 12–6:30, Fri 11–5:30, and Sat 10–2; closed Sundays. Book online anytime, or call (905) 661-6620 during office hours and we'll help you find a time that works for you.

Physiotherapy FAQ - Medhealth Physiotherapy, Hamilton

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