Privacy Policy
At MedHealth Physiotherapy, we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or receive services at our clinic.
1. Information We Collect
We may collect the following types of information:
Personal Information
This may include your name, phone number, email address, mailing address, and other details you provide when contacting us, booking appointments, or completing forms.
Health Information
As part of providing physiotherapy services, we may collect personal health information such as medical history, injury details, treatment records, and assessment results.
Website Usage Information
When you visit our website, we may collect technical information such as your IP address, browser type, device information, and pages visited.
Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic.
2. How We Use Your Information
We use your information to:
• Provide physiotherapy assessment and treatment
• Schedule and manage appointments
• Communicate with you regarding services or inquiries
• Maintain accurate patient records
• Improve our website and services
• Comply with legal and regulatory requirements
We only collect information necessary to provide our services.
3. Consent
By providing your personal or health information, you consent to its collection, use, and disclosure as described in this policy.
You may withdraw your consent at any time, subject to legal or contractual obligations.
4. Information Sharing
MedHealth Physiotherapy does not sell or rent personal information.
Your information may be shared only when necessary, including:
• With healthcare professionals involved in your care (with consent)
• With service providers who assist in operating our website or clinic systems
• When required by law or regulatory authorities
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.
While we strive to protect your information, no method of internet transmission is completely secure.
6. Data Retention
Personal and health information will be retained for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements.
7. Third-Party Links
Our website may contain links to third-party websites. MedHealth Physiotherapy is not responsible for the privacy practices of those websites.
8. Your Privacy Rights
You have the right to:
• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
To exercise these rights, please contact us.
9. Changes to This Privacy Policy
MedHealth Physiotherapy may update this Privacy Policy from time to time. Updates will be posted on this page.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
MedHealth Physiotherapy
547 Upper James Street, Unit 3
Hamilton, ON L9C2Y5
Phone: 905-661-6620
Email: info@medhealthphysio.ca