Effective Date: April 1, 2026
Medhealth Physiotherapy (“Medhealth”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, accuracy, and security of the personal information and personal health information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through our website, clinic operations, and healthcare services. We comply with applicable privacy legislation, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and other applicable federal and provincial privacy laws.
This website is owned and operated by Medhealth Physiotherapy, a property of Medhealth.
All website content, including but not limited to:
are the exclusive property of Medhealth Physiotherapy and/or its licensors and are protected by Canadian copyright, trademark, and intellectual property laws.
No content, design elements, images, graphics, logos, or materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, modified, distributed, sold, or exploited in any manner without prior written authorization from Medhealth Physiotherapy.
Unauthorized use may result in legal action.
As a healthcare provider, Medhealth Physiotherapy acts as a Health Information Custodian under PHIPA where applicable and is committed to maintaining the confidentiality and security of all personal and personal health information collected in the course of providing healthcare services.
We may collect:
We may collect information related to:
When you visit our website, we may automatically collect:
Our website may use cookies and similar technologies to improve website performance, functionality, security, and user experience. You may disable cookies through your browser settings; however, certain website features may not function properly.
We collect information only as necessary to:
We obtain consent for the collection, use, and disclosure of personal health information in accordance with PHIPA.
Consent may be express or implied where permitted by law. Patients may withdraw consent at any time, subject to legal, regulatory, or clinical limitations. Withdrawal of consent may affect our ability to provide certain services.
We may use personal information and personal health information for:
We limit collection and use to what is reasonably necessary for these purposes.
We do not sell, rent, trade, or disclose personal information to third parties for marketing purposes.
Information may be disclosed:
When necessary for treatment, continuity of care, referrals, consultations, or coordination of healthcare services.
Where authorized by the patient for benefit claims and reimbursement purposes.
We may engage trusted third-party providers for services such as:
These providers are required to maintain confidentiality and comply with applicable privacy laws.
We may disclose information when required or authorized by law, court order, regulatory authority, professional college requirements, or law enforcement agencies.
We employ physical, administrative, and technical safeguards designed to protect information against:
Safeguards may include:
While we strive to maintain high security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.
Patient records are retained in accordance with PHIPA, professional standards, and applicable legal requirements.
When information is no longer required, records are securely destroyed, deleted, or anonymized in accordance with established retention schedules.
Patients have the right to:
Requests must be submitted in writing and may require verification of identity. PHIPA provides individuals with rights to access and request correction of personal health information, subject to limited exceptions.
Electronic communications, including email and online forms, may not always be secure.
By communicating with us electronically, you acknowledge and accept the potential risks associated with electronic communication.
Please avoid sending sensitive medical information through unsecured email whenever possible.
Our website may contain links to third-party websites.
Medhealth Physiotherapy is not responsible for the privacy practices, security, content, or policies of external websites. Users should review the privacy policies of any third-party websites they visit.
Our services may be provided to minors where authorized by applicable laws. Consent requirements will be managed in accordance with PHIPA and applicable healthcare regulations.
Medhealth Physiotherapy has designated a Privacy Contact Person responsible for privacy compliance and responding to inquiries, access requests, correction requests, and privacy complaints as required under PHIPA.
If you have questions, concerns, or complaints regarding our privacy practices, please contact:
Medhealth Physiotherapy
3–547 Upper James Street
Hamilton, Ontario L9C 2Y5
Phone: 905-661-6620
Email: info@medhealthphysio.ca
If you remain dissatisfied with our response, you may contact the Information and Privacy Commissioner of Ontario.
Medhealth Physiotherapy reserves the right to amend, modify, or update this Privacy Policy at any time without prior notice.
Updated versions will be posted on this website and become effective immediately upon posting. Continued use of our website or services constitutes acceptance of any revisions.
By accessing our website, communicating with us, booking appointments, or receiving services from Medhealth Physiotherapy, you acknowledge that you have read, understood, and accepted this Privacy Policy.
